Asia - Remote•Global
Remote
Mid Level
Full Time
about 1 month ago
remotecustomer successfintechcryptocurrencymultilingual
Requirements
- •2+ years of previous experience in customer services, ideally in a remote environment, handling queries via live chat and email
- •Proficient level of English
- •A dedicated workspace
- •A reliable internet connection with the fastest speed possible in your area
- •A plain background when on Zoom calls with clients
- •Smart professional dress code during Zoom calls with clients
- •Devices and other essential equipment that meet minimal technical specifications
- •Alignment with Our Values and the Xapo Values-Driven Leadership principles
What You'll Do
- •Responding to members’ queries regarding products and services
- •Monitoring member accounts including debit card transactions, fiat and bitcoin transfers
- •Addressing members in a professional, respectful and friendly manner
- •Taking ownership of members' issues, following up on outstanding requests, and escalating issues when necessary
- •Onboarding prospective members from application to full onboarding
- •Conducting Zoom calls to assist prospective members with onboarding
- •Educating prospective members about products and services and conducting Zoom calls when necessary
- •Monitoring queues in Kustomer to check for prospective members stuck in onboarding process and reaching out if necessary
- •Maintaining dashboard to provide statistical data
Nice to Have
- •Additional language proficiency (e.g., Mandarin or Japanese)
- •Previous experience working in the fintech/banking industry
- •Experience with CRMs, Jira, Confluence and Slack
- •Knowledge of the cryptocurrency environment
Benefits
- •Work 100% remotely from anywhere in the world
- •Flexible PTO plan
- •Yearly budget for individual learning and development goals
- •Collaborate, learn, and grow with a high-performance team
- •Great work-life balance with autonomy and collaborative teamwork
About Xapo Bank
Xapo combines the convenience of an everyday bitcoin wallet with the security of a deep cold storage vault.
Palo Alto, CA, US
10 - 50
Finance