Kazakhstan•Remote
Remote
Mid Level
Full Time
14 days ago
remoteclaims managementcustomer serviceoperations
Requirements
- •Excellent French language skills (both written and spoken)
- •English – minimum B2 level (both written and spoken)
- •2-3+ years of experience in claims management, operations, customer operations, finance operations, or dispute resolution
- •Strong analytical and problem-solving skills
- •High attention to detail and a structured working style
- •Ability to manage multiple claim types and priorities in parallel
- •Clear written and verbal communication skills
What You'll Do
- •Register, review, and resolve customer and partner claims across multiple categories including logistics, service quality, billing, product issues, and contractual claims
- •Validate claim eligibility based on internal policies, contracts, and business rules
- •Collect, review, and assess supporting documentation
- •Drive claims to resolution within defined SLAs
- •Coordinate physical and non-physical returns where applicable
- •Validate return requests and approvals
- •Track return status and ensure accurate system updates
- •Align with warehouses, suppliers, and internal teams as required
- •Act as a single point of contact for all claim-related topics
- •Collaborate closely with Logistics, Finance, Sales, Legal, and Production teams
- •Coordinate with external partners and vendors when needed
- •Escalate complex or high-risk claims in a structured and timely manner
- •Ensure correct financial handling of claims including credits, refunds, and reimbursements
- •Support Finance teams with reconciliations and audits
- •Maintain accurate and complete records in ERP and related systems
- •Track and analyze claim volumes, root causes, resolution times, and outcomes
- •Identify recurring issues and propose preventive or corrective actions
- •Support process standardization, optimization, and automation initiatives
- •Contribute to the continuous improvement of policies and internal guidelines
- •Provide clear, timely, and professional updates on claim status and outcomes
- •Handle sensitive or escalated cases with a solution-oriented mindset
- •Balance customer satisfaction with contractual and business requirements
Nice to Have
- •Experience in marketplaces, platforms, or B2B environments
- •Exposure to contracts, SLAs, or policy-driven decision-making
- •Experience working with ERP, CRM, or ticketing tools
- •Data literacy and basic reporting skills
Benefits
- •Remote work flexibility
- •Company-provided laptop and tools
- •Language learning support
- •Collaborative and supportive team environment
- •Professional growth and development opportunities including training and skill enhancement
- •Corporate events and team-building activities
- •Corporate Bonuses
About Xometry Europe
Xometry Europe is a Science, technology & engineering Industry.
Ottobrun, Germany
500 - 1000
Science, technology & engineering