Armenia•Remote
Remote
Junior
Full Time
about 1 month ago
remotesupply chaincustomer servicemanufacturing
Requirements
- •Prior project management, supply chain, and customer service experience are required
- •A minimum of 3 years of related experience, preferably in manufacturing or operations
- •Working knowledge of and/or education, skills, and experience associated with manufacturing processes, engineering drawing requirements, and mechanical and electrical inspection methods
- •Capable of performing root cause analysis and identifying solutions to complex problems
- •A self-starter who can work independently and can drive actions to completion
- •Strong organizational skills and the ability to work in a dynamic environment
- •Able to multitask, meet deadlines, and support all supplier quality field activities
- •Strong communication skills (both oral and written) + ability to manage up and to the side
- •English C1
What You'll Do
- •Take actions to improve on time delivery, quality, and customer satisfaction
- •Track and monitor the progress of numerous customer orders and partner jobs
- •Provide excellent customer and partner service by building relationships, creating partnerships, and by providing frequent and timely customer interactions on order updates
- •Apply first-hand technical knowledge (or leverage other subject matter experts) on manufacturing design and production to ensure jobs are delivered on time
- •Understand supplier capabilities and execute supplier oversight activities, which include frequent phone assessments, detailed schedule creation, quality reviews, and supplier corrective actions
- •Assess the impact of manufactured part rejections; communicate with suppliers and customers to work through problems and resolve cases
- •Manage customer complaints that result in replacements for returned products
- •Report out on status, risk, and efforts to recover troubled orders and jobs
- •Document all case activity in the central database
- •Leverage company technology platforms and comply with the Quality Management System
- •Monitor the integrity of supplier quality metrics
- •Interface with Engineering, Customer Care, Quality, Sales, and Shipping teams to ensure manufacturing processes are capable of customer on-time delivery and satisfaction
- •Effectively communicate with all key stakeholders, including suppliers, customers, and leadership
- •Participate and provide input on initiatives to simplify and automate complex processes
- •Perform all work in compliance with Xometry's quality and safety systems, policies, and procedures
Nice to Have
- •A Bachelor of Science Degree in Supply Chain, Engineering, or a technical related field is preferred
Benefits
- •Remote work
- •USA holidays
About Xometry Europe
Xometry Europe is a Science, technology & engineering Industry.
Ottobrun, Germany
500 - 1000
Science, technology & engineering