Sofia, Bulgaria•Remote
Remote
Mid Level
Full Time
remotemanufacturingpartner successsupply chaincustomer service
Requirements
- •Bachelor's degree in Supply Chain, Engineering, Business Administration, or a related technical field (or equivalent experience)
- •4+ years of experience in supply chain and/or customer service, preferably in manufacturing operations
- •Proven track record of successfully managing and meeting schedule commitments by managing expectations of an identified customer group
- •Knowledge of manufacturing processes, timelines, and documentation
- •Strong analytical skills with the ability to implement solutions keeping production underway
- •Self-starter with a take-charge attitude and ability to independently drive project completion
- •Excellent organizational skills, demonstrated ability to multitask, and understanding of our communication platform's interface while tenaciously working to meet deadlines
- •Superior verbal and written communication skills with the ability to effectively manage relationships with all stakeholders
- •Excellent attention to detail and collaboration skills
- •Proficiency in ERP tools and communication software
- •Experience with quality management systems (e.g., ISO 9001)
- •Ability to thrive in a fast-paced and high-growth environment
What You'll Do
- •Serve as the primary tactical driver for partner success, proactively resolving critical production blockers such as unexpected cost or lead time discrepancies, freight inquiries, and label generation issues
- •Manage the end-to-end resolution of job cancellation requests and missing inspection documents
- •Oversee PSS dispute resolutions
- •Maintain constant awareness of communication queues to ensure tasks are prioritized effectively and prevent production stalls
- •Facilitate the recovery of troubled orders and execute pull-in requests to meet month-end and quarter-end goals
- •Collaborate cross-functionally with internal Operations and Quality CoE teams to bridge communication gaps and optimize manufacturing outcomes
- •Build trust-based relationships with the partner community, providing transparent updates on project status and quality requirements
- •Identify process automation opportunities and maintain rigorous documentation for revenue recognition
- •Provide peer coverage to ensure continuous support
- •Escalate complex risks to leadership while strictly adhering to Xometry's quality management systems
Nice to Have
- •Experience working with Xometry's digital marketplace or similar platforms
- •Proficiency in data analysis tools (e.g., Google Sheets)
- •Experience working in a manufacturing environment
Benefits
- •Competitive salary and a comprehensive benefits package
- •Health and life insurance
- •Generous paid time off, including vacation, sick leave, and floating and fixed holidays
- •Employee Assistance Program (EAP) and other wellbeing resources
- •Team Spirit and Friendly Atmosphere
- •Development Opportunities
- •We Care: ongoing, free of charge well-being activities and charity projects worldwide
- •Flexibility in processes and planning
- •Well-structured onboarding plan
About Xometry Europe
Xometry Europe is a Science, technology & engineering Industry.
Ottobrun, Germany
500 - 1000
Science, technology & engineering