Kazakhstan•Remote
Remote
Mid Level
Full Time
8 months ago
remotecase managersupply chainoperationsmanufacturing
Requirements
- •Prior project management, supply chain, and customer service experience
- •Minimum of 3 years of relevant experience, preferably in manufacturing or operations
- •Ability to perform root cause analysis and identify solutions to complex problems
- •Bachelor of Science degree in Supply Chain, Engineering, or a related technical field preferred
- •Knowledge and experience in manufacturing processes, engineering drawings, and mechanical/electrical inspection methods
- •Self-starter capable of working independently and driving actions to completion
- •Strong organizational skills and adaptability in a dynamic environment
- •Ability to multitask, meet deadlines, and support all supplier quality field activities
- •Excellent communication skills (oral and written), capable of managing up and laterally
- •English: C1
What You'll Do
- •Take actions to improve on-time delivery, quality, and customer satisfaction
- •Track and monitor the progress of multiple customer orders and partner jobs
- •Provide excellent customer and partner service through relationship-building, partnership creation, and timely order updates
- •Apply technical knowledge on manufacturing design and production to ensure timely job delivery
- •Understand supplier capabilities and execute supplier oversight, including phone assessments, schedule creation, quality reviews, and corrective actions
- •Assess the impact of manufactured part rejections and communicate with suppliers and customers to resolve issues
- •Manage customer complaints resulting in product replacements
- •Report status, risks, and recovery efforts for troubled orders and jobs
- •Document all case activity in the central database
- •Utilize company technology platforms and comply with the Quality Management System
- •Monitor the integrity of supplier quality metrics
- •Interface with Engineering, Customer Care, Quality, Sales, and Shipping teams to ensure manufacturing processes meet customer expectations
- •Communicate effectively with all key stakeholders, including suppliers, customers, and leadership
- •Participate in initiatives to simplify and automate complex processes
- •Perform all work in compliance with Xometry's quality and safety systems, policies, and procedures
Benefits
- •Remote full-time job
- •Fixed rate depending on the career level
- •Corporate Laptop
- •Free corporate language courses
- •Ability to grow and develop your career
- •Salary reviews and other benefits
- •Team spirit and friendly atmosphere
- •Development opportunities
- •Ongoing free of charge well-being activities
- •Charity projects worldwide
- •Flexibility in processes and planning
- •Well structured onboarding plan
About Xometry Europe
Xometry Europe is a Science, technology & engineering Industry.
Ottobrun, Germany
500 - 1000
Science, technology & engineering