HQ
Remote
Senior
Full Time
4 months ago
💰$ 119,000 - $ 237,500
AIautomationcustomer successenterprisestrategist
Deadline: Monday, June 1, 2026
Requirements
- •5+ years in SaaS in customer success, consulting, solutions, enterprise product or similar process and system strategy roles
- •Ability to operate across audiences from executive sponsors to execution teams
- •Skilled at discovering customer needs beyond what they say
- •Strong communication skills with clarity, empathy, and precision
- •Data-driven decision making and collaboration with data science and RevOps
- •Experience with project management and stakeholder coordination internally and externally
What You'll Do
- •Guide Customers’ Automation Strategy by building deep relationships, advising on automation governance, and helping customers set goals and adopt AI-orchestrated processes
- •Discover and Deploy High-Value Use Cases by identifying automation opportunities, co-designing implementation patterns, translating business problems into orchestration strategies, and quantifying impact
- •Drive Customer Outcomes by demonstrating ROI, unlocking new value paths, and accelerating renewal and expansion
- •Collaborate Across Zapier with Sales, Support, Product, and others to deliver a unified customer experience and share insights influencing roadmap and GTM strategy
- •Build a World-Class Program by scaling methodologies, frameworks, and assets that define automation strategy at Zapier
Nice to Have
- •Experience with automation and AI tools
- •Experience creating and running playbooks
- •Experience with systems thinking, orchestration, and executive alignment
About Zapier
Zapier is an IT company that provides integrations for web applications for use in automated workflows.
San Francisco, CA
500-1000
IT